Welcome to the Kivart Warranty page. We understand how important it is for our customers to have a reliable product that they can trust. That's why we offer a comprehensive warranty policy to give you peace of mind when you purchase from Kivart.

What does the Kivart Warranty cover?

The Kivart Warranty covers any defects in materials or workmanship for a period of one year from the date of purchase. This includes any issues with the product's functionality or performance.

How do I make a warranty claim?

If you believe your Kivart product is defective and covered under warranty, please contact our customer support team at support@kivart.com. Our team will work with you to troubleshoot the issue and determine the best course of action.

What is the process for a warranty claim?

If your product qualifies for warranty coverage, we will provide free repair or replacement services. In the event that repair or replacement is not feasible, we may offer a refund or credit towards a new purchase. Please note that for repairs, the customer will be responsible for covering one side of the logistics cost, while the brand will cover the logistics cost for the other side.

Does the Kivart Warranty cover accidental damage?

No, the Kivart Warranty only covers defects in materials or workmanship. Any accidental damage or damage caused by misuse is not covered under warranty.

Do I need to register my Kivart product to activate the warranty?

No, registration is not required to activate the Kivart Warranty. However, we do recommend that you keep your proof of purchase in case you need to make a warranty claim.

How long does the warranty last?

The Kivart Warranty is effective for one year from the date of purchase, covering all products except neckbands and earphones, which have a warranty period of six months. For speakers, chargers, cables, and true wireless stereo (TWS) devices, the warranty extends to one year from the date of purchase.

Does the warranty transfer to a new owner if I sell my Kivart product?

No, the warranty is non-transferable and only applies to the original purchaser.

What if I have additional questions about the Kivart Warranty?

If you have any questions about the Kivart Warranty or need assistance with a warranty claim, please contact our customer support team at support@kivart.com. We're here to help!