Return & Refund Policy

Refund and Replacement Policy

At Kivart, we strive to provide our customers with high-quality products and excellent customer service. We want our customers to be completely satisfied with their purchase. However, if for any reason you are not satisfied with your purchase, we offer a straightforward and hassle-free 1-day refund policy.

We will gladly issue a full refund for any merchandise that is unopened, unused, and returned with the original packaging and accessories. Simply contact us at support@kivartlabs.com and our team will initiate the process of arranging a pickup. The amount will be refunded to you within 14 working days upon inspection of the product received (Kivart is not responsible for delays in refund processing because of delays caused by banks, calamities, or national holidays).

Replacement Policy

To maintain our services' feasibility, we allow a product's replacement only under the following circumstances.

The customer can replace the product unit received within 7 days from delivery and get a replacement unit delivered to the customer.
Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
In case of receipt of damaged or defective items, please report the same to our support team at support@kivartlabs.comThe request will, however, be entertained once our team member has checked and determined the same at his end. This is typically reported back to the customer within 24 hours of receipt of the products by us.
In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.

A product will not be replaced under the following circumstances.

The customer is unhappy with the defect-free product's look/sound quality.
Physical damage is not notified within 24 hours of receiving the product.
An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

Cancellation Policy

We believe in helping our customers as much as possible and therefore have a liberal cancellation policy. However, under this policy -

Cancellation requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
There is no cancellation of orders placed under the Same Day Delivery category.
No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)