At Kivart, we strive to provide our customers with high-quality products and excellent customer service. We want our customers to be completely satisfied with their purchase. However, if for any reason you are not satisfied with your purchase, we offer a straightforward and hassle-free refund policy.
Refund Policy
Our refund policy allows you to return your item within 24 hours from the date of delivery date for a full refund, no questions asked. We understand that sometimes items may not meet your expectations or may not be the right fit, so we want to make the return process as easy as possible.
Return Policy
To initiate a return, simply reach out to our customer service team via email at support@kivart.com with your order number and reason for the return. Our team will provide you with a return shipping label and instructions on how to return the item. Once we receive the item, we will inspect it and process the refund within 3-5 business days.
Wrong Product Received
Please note that the item must be returned in its original condition and packaging, with all tags and labels intact. We do not accept returns on used or damaged items, unless they are defective or damaged upon arrival.
At Kivart, we take pride in our products and customer service. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us. We are always here to help!